Who do you use to send my order out?
UGG Street Style uses many courier services, including UPS,DHL or FEDEX and many more. Certain areas are serviced better by certain carriers.

What is your return policy?
See our Returns policy for more info.

How long will it be delivered?
Please allow up to 48 hrs for processing of your order prior to shipping. Orders are shipped on Monday-Friday, excluding public holidays. Delivery may take up to 7-15 business days.

Where is my order number?
You order number is in the email confirmation received at the time of purchase.

Can I change or cancel my order?
Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

Why was my order cancelled?
Your payment was declined or the most common reason for cancellation is that we ran out of stock before processing your order. If your order (or part of your order) is cancelled, you will be refunded to your original payment method. It can take up to 5 working days depending on your bank.

How to use gift voucher code?
You can simply enter the voucher code on check out and click ‘apply’.

I received wrong item(s).
Please contact us and specify your order number, item order, item receive. We will exchange the items to the correct ones.

How to return my order?
We accept returns for all unworn items. You have 30 days to return your order.